At the National Council for Vocational Education (NCVE), we are committed to providing a positive experience for all our users. However, we understand that there may be instances where individuals have concerns or grievances that need to be addressed. This Grievance Redressal page outlines the process for submitting and resolving grievances
Submitting a Grievance:
If you have a grievance or concern related to any aspect of NCVE’s operations, services, or interactions, we encourage you to submit your grievance to the Grievance Redressal Officer through email
Name : Mr Piyush Goyal
Email : grievance@ncveindia-org
Grievance Redressal Mechanism
Once we receive your grievance, we will acknowledge receipt and begin investigating the matter promptly. Our grievance handling process typically involves the following steps:
- Review and Assessment: We will review the details of your grievance and assess its validity and severity.
- Investigation: We will conduct a thorough investigation into the circumstances surrounding your grievance, which may involve gathering additional information, interviewing relevant parties, and reviewing relevant documentation.
- Resolution: Based on the findings of our investigation, we will work to resolve your grievance in a fair, impartial, and timely manner. We may propose solutions, offer apologies or corrective actions, or provide explanations as appropriate.
- Communication: Throughout the process, we will keep you informed of the status of your grievance and any developments or updates. We are committed to transparent communication and ensuring that you are kept informed every step of the way.
Indicative Grievances
a) Quality of training delivery
b) Competency of trainer/ instructor
c) Training infrastructure
d) Training tools and equipment
e) Computer and Internet infrastructure
f) Assessment process/ delivery
g) Assessor related issues
h) Issue of Certification, delay
i) Any Corrections in the Certificate
j) Non-Compliance/ contravention of NCVE Guidelines
k) Any deviations in implementation by the concerned authorities
l) Non-payment/ under payment of assessment fee to Assessment Agencies
m) Administrative or managerial issue
n) Curriculum related
o) Content/ Resource material – quality,adequacy
p) Recognition/ affiliation process – delay
q) Any Malpractices, please specify
r) Deficiency of service by any agency
s) Assistance for placement
t) Administrative or managerial issue
Escalation and Appeal
If you are dissatisfied with the outcome of our grievance resolution process or feel that your concerns have not been adequately addressed, you may request escalation or appeal of your grievance. Please contact secretary@ncveindia.org to request escalation or appeal, and we will review your case further.
Confidentiality and Privacy
We understand the sensitive nature of grievances and handle all information provided with the utmost confidentiality and respect for privacy. Your personal information will only be used for the purpose of investigating and resolving your grievance and will not be shared with third parties without your consent, except as required by law.
At NCVE, we are committed to maintaining an open, transparent, and responsive grievance redressal process. We value your feedback and are dedicated to resolving grievances in a fair, impartial, and timely manner. If you have any questions or concerns about our grievance redressal process, please do not hesitate to contact us.
Thank you for helping us improve and uphold the standards of excellence at NCVE.